Technical Manager (Customer Liaison)




Technical, Quality, Compliance


£35,000 to £40,000 Per Annum


West Yorkshire

Contract Type:


Closing Date:


Technical Manager – Customer Liaison  - West Yorkshire – Salary £35,000 pa to £40,000 pa

The Company

A well-established Food Manufacturer that supplies Foods to major retailers and foodservice operators. They are seeking to appoint a Technical Manager for busy food production site in West Yorkshire.

The Role

The individual appointed will assume responsibility for Technical related matters, with the emphasis on working closely with external contacts such as regulatory bodies and specifically retail customers.  

This is a day-based role Monday to Friday and the duties will include managing all technical issues that customers face, resolving issues in a timely manner, working as a go-between with the customers and the site, and updating customers with technical information.

The Technical Manager (Customer Liaison) will organise and host customer technical visits to site, host BRC auditors, work closely with the Quality Manager to co-ordinate visits and audits, attend meetings at customer sites, sit on NPD teams adding the technical/Quality input, work with site operations to ensure products manufactured meet customer specifications, oversee food safety and factory capability to ensure this means customer requirements, raise customer specific reports and highlight areas for improvement.

As the Technical Manager (Customer Liaison) will be working close to the customer, the Manager will have a key role to play in NPD projects including, technical capabilities for new products to be introduced, food safety on new products, shelf life analysis on new products, microbiological considerations on new products, packaging concepts and materials on new and re-worked products, and be active as a member of the new product implementation team.

As this role crosses multiple disciplines, the jobholder will have regular liaison with NPD, Manufacturing, QA, Marketing, Commercial, Purchasing, Planning, Despatch, Hygiene and Engineering.

The Person

We are seeking a candidate who has worked in a similar Technical role where they have had direct experience of working with the major multiple retailers such as Tesco, Sainsbury, Asda, Morrison, Waitrose. Ref: 2960